Last Updated: September 2026
These Terms of Service (“Terms”) apply to residential cleaning services provided by King Cleaners LLC, doing business as Cleaners Kingdom (“Cleaners Kingdom,” “we,” “us,” or “our”).
By booking, purchasing, or receiving services from Cleaners Kingdom, you (“Customer”) agree to these Terms.
Cleaners Kingdom provides residential cleaning services based on the service type, scope, frequency, and add-ons selected or agreed upon at the time of booking.
Cleaning services are limited to the tasks included in the service purchased. Additional services or areas may require additional time and charges.
Quotes are based on information provided by the Customer, including the home’s size, condition, number of bedrooms and bathrooms, requested services, and other relevant information.
If the actual condition or scope of the home differs materially from the information provided when the quote was prepared, Cleaners Kingdom may recommend additional time or adjust the scope or price of the service. We will communicate material price changes before performing additional work.
A valid payment method may be required to schedule and maintain a booking.
Unless otherwise stated, standard cleaning services are charged after completion of the service.
By providing a payment method, the Customer authorizes Cleaners Kingdom and its payment processor to charge the payment method for:
Prepaid packages are charged according to the terms presented at the time of purchase.
If a payment is declined, Cleaners Kingdom may request another payment method and may pause or cancel future appointments until the outstanding balance is resolved.
Customers may schedule recurring cleaning services at an agreed frequency, such as weekly, biweekly, or monthly.
Unless the Customer separately purchases a prepaid package or agrees to another commitment in writing, recurring cleaning service does not require a long-term commitment and may be discontinued subject to these Terms.
Recurring pricing is based in part on the frequency of service. If the Customer changes the frequency, repeatedly skips appointments, or allows an extended period to pass between cleanings, the price may change.
A home requiring substantially more work than is typical for its recurring service may require additional cleaning time or an additional charge. Any material adjustment will be communicated to the Customer.
We understand that schedules change and ask Customers to provide as much notice as reasonably possible when changing an appointment.
Appointments canceled or rescheduled with less than 48 hours’ notice may be subject to a cancellation fee of $50.
Appointments canceled the day of the cleaning may be subject to a cancellation fee of $100.
Appointments canceled after the cleaners have already arrived at the premises on the day of the cleaning will be charged in full.
The fee may be waived at Cleaners Kingdom’s discretion in cases involving emergencies or other exceptional circumstances.
Repeated cancellations, rescheduling, or skipped recurring appointments may result in a change to the Customer’s recurring rate or schedule.
Cleaners Kingdom may occasionally need to change an appointment because of employee illness, weather, unsafe travel conditions, emergencies, or other circumstances outside our reasonable control. If this occurs, we will make reasonable efforts to reschedule the service promptly.
The Customer is responsible for providing safe and timely access to the property at the scheduled service time.
Access may be provided through a key, door code, lockbox, garage code, or another agreed method.
If our cleaning team cannot enter the property or begin service because access has not been provided, the appointment may be treated as a late cancellation and may be subject to the applicable cancellation or lockout fee.
The Customer is responsible for ensuring that any access instructions provided to Cleaners Kingdom are accurate and current.
Scheduled appointment times may include an arrival window.
Traffic, previous appointments, weather, staffing, and other circumstances may affect arrival times. We will make reasonable efforts to communicate significant delays.
An arrival window represents the expected arrival period and is not a guarantee of arrival at an exact minute unless specifically agreed otherwise.
To help our cleaning team work efficiently, Customers should remove excessive clutter and provide reasonable access to areas scheduled for cleaning.
Customers should secure cash, jewelry, important documents, medications, fragile items, collectibles, firearms, and other valuable or sensitive property before service.
Cleaners Kingdom is not responsible for cleaning areas that cannot reasonably or safely be accessed.
We are happy to work in homes with pets.
Customers must disclose any pet that may present a safety risk and are responsible for appropriately securing aggressive, anxious, or potentially dangerous animals before our team arrives.
Cleaners Kingdom may decline to enter or continue working in an area if an animal creates a reasonable safety concern.
We are not responsible for pets that escape from unsecured areas, doors, gates, or enclosures unless caused by our failure to exercise reasonable care.
Our employees are not required to perform work that Cleaners Kingdom reasonably determines to be unsafe.
This may include, but is not limited to, exposure to:
Cleaners Kingdom may stop or decline service when unsafe conditions exist. Depending on the circumstances and work already performed, charges may still apply.
Our employees will not move excessively heavy furniture or appliances or perform work requiring unsafe climbing or access.
Unless otherwise arranged, Cleaners Kingdom provides the standard professional cleaning supplies and equipment necessary to perform the scheduled service.
If a Customer requests that we use Customer-provided products or equipment, Cleaners Kingdom is not responsible for damage caused by defects, misuse instructions, incompatibility, or other issues inherent in those Customer-provided products or equipment, except to the extent caused by our negligence.
Customers should inform us in advance of surfaces, materials, finishes, or items requiring special cleaning instructions.
Our team takes reasonable care while working in your home.
If you believe Cleaners Kingdom damaged an item or area of your property, please notify us as soon as reasonably possible after discovering the issue and provide photographs or other relevant information when available.
Cleaners Kingdom will investigate reported damage and, when we determine that damage was caused by our team, work with the Customer toward an appropriate resolution.
We are not responsible for damage resulting from ordinary wear and tear, preexisting damage, improper installation, unstable or deteriorated items, manufacturer defects, or materials or surfaces that cannot withstand ordinary cleaning methods.
Items of exceptional monetary or sentimental value should be identified to Cleaners Kingdom before service or secured by the Customer.
We want Customers to be satisfied with their cleaning.
If you are dissatisfied with an eligible area of your cleaning, contact Cleaners Kingdom within 48 hours after completion of the service and tell us what was missed or needs attention.
When appropriate, we will arrange a complimentary return visit to address eligible cleaning concerns.
Our satisfaction guarantee is intended to provide a re-clean of areas that did not meet the agreed cleaning standard. It does not provide an automatic cash refund and does not cover:
The Customer must provide Cleaners Kingdom a reasonable opportunity to perform the complimentary re-clean in order to use the guarantee.
From time to time, Cleaners Kingdom may offer prepaid packages or promotional programs, including a promotion in which a Customer receives six cleaning visits for the price of five.
For the First Clean Free 6-Clean Package, the Customer prepays for five cleaning visits and receives one additional cleaning visit at no charge.
The total package price, normal cleaning rate, number of included visits, and amount due will be disclosed before purchase.
The Customer may cancel the remaining package before all six cleaning visits have been completed.
However, the free cleaning is a promotional discount conditioned upon completion of the full 6-Clean Package.
If the Customer cancels before completing all six visits:
Example: If the Customer’s regular cleaning rate is $220 per visit, the Customer prepays $1,100 for six visits. If the Customer cancels after receiving two visits, the two completed visits are valued at $440 and the remaining $660 is refundable, assuming there are no other applicable charges.
A Customer may not receive the promotional free cleaning and then cancel the remaining package while retaining the free-clean discount.
Rescheduling an individual package appointment does not by itself cancel the package. Standard cancellation and rescheduling policies continue to apply.
Package pricing is based on the service scope and frequency agreed upon at purchase. Material changes to the home, requested service, cleaning frequency, or scope may require a price adjustment for future services.
Eligible refunds will be returned to the original payment method when reasonably practicable. Processing times after a refund is issued may depend on the Customer’s financial institution or payment processor.
Any rights provided to the Customer by applicable law remain unaffected.
Promotions and discounts may have separate eligibility requirements, expiration dates, service-area restrictions, minimum purchases, or other conditions disclosed with the offer.
Unless expressly stated otherwise:
If promotion-specific terms conflict with these general Terms, the promotion-specific terms will control with respect to that promotion, subject to applicable law.
Cleaners Kingdom may change pricing for future services based on changes in service frequency, labor or operating costs, home condition, requested scope, or other business considerations.
We will communicate material price changes before the affected future service is performed.
A price change will not retroactively change the price of services already completed or a prepaid package already purchased, except where the Customer requests or approves a material change in service scope.
Cleaners Kingdom may photograph areas of the property when reasonably necessary to document cleaning conditions, quality-control issues, damage claims, or service completion.
Photos taken for operational purposes will be handled reasonably and will not intentionally include people, sensitive documents, or personal information when avoidable.
Cleaners Kingdom will not use identifiable photographs of a Customer’s home for public marketing purposes without permission where permission is required.
By providing a phone number or email address in connection with a booking, the Customer agrees that Cleaners Kingdom may contact them regarding their quote, booking, appointment, service, payment, account, or customer-service matters.
Marketing communications will be handled separately where consent is required by applicable law. Customers may opt out of marketing text messages according to the instructions provided in those messages.
The Customer agrees to provide accurate information regarding the property and requested services and to communicate relevant circumstances that may affect our ability to safely or reasonably perform the cleaning.
The Customer is responsible for ensuring that they have authority to authorize cleaning services at the property.
Cleaners Kingdom reserves the right to decline or discontinue future service for legitimate business or safety reasons, including unsafe working conditions, harassment or inappropriate treatment of employees, repeated payment failures, repeated access problems, or material violations of these Terms.
The Customer remains responsible for properly authorized amounts for services already performed.
If Cleaners Kingdom terminates a prepaid package before all prepaid services have been provided, any amount owed back to the Customer will be handled in accordance with the applicable package terms and law.
To the extent permitted by applicable law, Cleaners Kingdom will not be responsible for indirect, incidental, special, or consequential damages arising from cleaning services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
If a Customer has a concern regarding a service, charge, or these Terms, we encourage the Customer to contact Cleaners Kingdom first so that we have an opportunity to investigate and resolve the issue.
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
Nothing in these Terms limits any rights or remedies that cannot lawfully be waived under applicable consumer-protection law.
Cleaners Kingdom may update these Terms from time to time.
Changes will apply prospectively. The version applicable to a particular transaction will generally be the version presented or in effect when the applicable service or package was purchased, except where a change is required by law.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
King Cleaners LLC d/b/a Cleaners Kingdom
1400 112th Avenue Southeast
Suite 100
Bellevue, WA 98004
Phone:
425-675-1426
Email:
admin@cleanerskingdom.com
Questions regarding these Terms, cancellations, billing, or services should be directed to Cleaners Kingdom using the contact information above.
By booking or purchasing services and checking the Terms & Conditions acknowledgment during checkout, the Customer acknowledges that they have had an opportunity to review these Terms and agrees to be bound by them.
